Responsible Gambling at Casumo New Zealand

At Casumo, we believe that gambling should always be a fun and entertaining experience. We are committed to providing a safe environment for all our players in New Zealand and take responsible gambling seriously. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment to Responsible Gambling

Casumo operates under strict regulatory standards and is dedicated to preventing problem gambling. We actively promote responsible gambling practices and work closely with recognised organisations in New Zealand to ensure our players have access to the help they need.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, mental health, or daily life. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you tried to cut back on gambling but found it difficult?
• Do you lie to friends or family about how much you gamble?
• Do you chase losses by continuing to gamble after losing money?
• Has gambling affected your work, studies, or relationships?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on this page or contact a support organisation.

Responsible Gambling Tools

Casumo provides a range of tools to help you manage your gambling. You can access these at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be decreased immediately, while increases take effect after a 24-hour cooling-off period.

Loss Limits

Restrict the maximum amount you can lose within a set time period. This helps you stay within your budget and avoid chasing losses.

Wager Limits

Set a cap on the total amount you can wager within a chosen timeframe.

Session Time Limits

Limit the amount of time you spend gambling in a single session. You will receive a notification when your session limit is approaching.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent or won during your session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Casumo for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications. To request self-exclusion, contact our support team at [email protected] or use the live chat feature on our website.

Protecting Vulnerable Players

Underage Gambling

Casumo strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all accounts. If you share a device with minors, we recommend using parental control software to prevent access to gambling websites.

Recommended parental control tools:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone affected by gambling harm.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Provides crisis support and mental health assistance.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you start and stick to it.
• Only gamble with money you can afford to lose.
• Treat gambling as entertainment, not as a way to make money.
• Take regular breaks and do not gamble for extended periods.
• Never chase your losses.
• Do not gamble when you are stressed, upset, or under the influence of alcohol.
• Balance gambling with other leisure activities.
• Keep track of the time and money you spend gambling.

Contact Casumo Support

Our responsible gambling team is available to assist you at any time. If you have concerns about your gambling behaviour or wish to activate any of the tools listed on this page, please reach out to us:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on our website

We will respond to all responsible gambling requests promptly and with full confidentiality.

Regulatory Information

Casumo is committed to operating in compliance with applicable gambling regulations and promoting a safe gambling environment for all New Zealand players. We continuously review and update our responsible gambling policies to reflect best practices and regulatory requirements as of June 2026.

Last updated: June 2026