Privacy Policy

Effective Date: August 1, 2026

Welcome to Casumo’s Privacy Policy. This document explains how we collect, use, disclose, and protect your personal information when you use our services in New Zealand. We are committed to safeguarding your privacy and complying with all applicable privacy laws, including the New Zealand Privacy Act 2020.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Identification Information: name, date of birth, address, email, phone number, and other contact details.
Account Information: username, password, account preferences, and transaction history.
Verification Information: identity documents such as passport or driver’s license, proof of address, and payment information to comply with regulatory requirements.
Usage Data: IP address, browser type, device information, login times, and pages visited.
Cookies and Tracking Technologies: to improve user experience and analyze site traffic.

2. How We Use Your Information

We use your personal information for the following purposes:

To create and manage your account and provide our gaming services.
To verify your identity and comply with legal and regulatory obligations.
To process deposits, withdrawals, and other transactions.
To communicate with you about your account, promotions, and updates.
To improve our website, services, and customer support.
To detect, prevent, and respond to fraud, abuse, or other illegal activities.

3. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

Regulatory authorities and law enforcement agencies as required by law.
Third-party service providers who assist us in operating our business, such as payment processors, identity verification services, and IT providers. These parties are obligated to keep your information confidential.
Affiliated companies within the Casumo group for business purposes.

4. International Data Transfers

Your information may be transferred to and stored in countries outside New Zealand. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

Access and obtain a copy of your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal and regulatory requirements.
Withdraw consent where processing is based on your consent.
Object to processing of your personal data for direct marketing purposes.

To exercise these rights, please contact us using the details below.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Casumo Customer Support
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Gaming Street, Auckland, New Zealand

For more information about your privacy rights in New Zealand, you may also contact the Office of the Privacy Commissioner at https://www.privacy.org.nz.